Design and Management Service Processes: Keeping Customers for Life

Design and Management Service Processes: Keeping Customers for Life





Intended for managers in both manufacturing and service industries. Shows you how to design customer delighting service by applying well known Total Quality Development and Total Quality Management principles. DLC: Customer services Management.









List Price: $ 52.00



Price: $ 37.97



Accounting and Financial Management for Residential Construction, 5th edition





Take control of your finances with Accounting and Financial Management. This solid resource for builders, remodelers, developers, and contractors provides detailed information on how an accounting system operates and the basic principles for processing financial data. This fifth edition includes the updated NAHB Chart of Accounts and explains;how technology facilitates procedures for such items as accounts payable, change orders, and payroll and how it impacts processing systems;the impact of additional management reports and how they can enhance and facilitate a managers job;the key measurements that residential construction professionals should track; the integration of job cost accounting with estimating, purchasing, and scheduling;and the profit center concept for multiple-project companies and its reporting requirements.









List Price: $ 29.95



Price: $ 20.66







More Management Products